Privacy Statement
This privacy statement applies to the processing of personal data of customers who place an order or providers who offer a meal on Picobelly.com’s platform. Picobelly.com is responsible for the processing of these personal data and takes your privacy seriously. Picobelly.com therefore adheres to the requirements of the General Data Protection Regulation (GDPR) when processing personal data.
What personal data we process and why
Picobelly.com processes your personal data because you use our services. We use the following personal data for the following purposes.
1. Create cook account
We process the personal data you provide to us when you create a cook account. These personal data are needed to create meal offers, execute your offer, confirm your offer, assess your offer, and payment. The legal basis for this processing of personal data is that it is needed for the performance of a contract as defined in the GDPR. We store and process the following personal data when you create a cook account:
- Email and password
- Name
- Address details
- Contact details
- Offering details
- Payment details
- Comments (if applicable)
Email is shared to those who have ordered your offer with a successful payment transaction. Additionally, Address details are only shared to those who have successfully ordered an offer.
2. Request a meal
We process the personal data you provide to us when you request a meal, needed to facilitate a successful transaction between you and the home cook. The legal basis for this processing of personal data is that it is needed for the performance of a contract as defined in the GDPR. We store and process the following personal data when you request a meal and click on the request button:
3. Fraud prevention
We process some of the above personal data also to prevent fraud and other forms of misuse. The legal basis for this processing operation is that it is needed in pursuing a legitimate interest of Picobelly.com (fraud prevention) as defined in the GDPR.
Age
Our website is neither intended for persons aged under 18, and nor do we intend to collect personal data of website visitors who are aged under 18. However, we are unable to verify visitors’ age. We therefore advise parents to monitor their children's online activities, so as to prevent their personal data being collected without parental consent. If you feel that we have collected personal data of a minor without consent, please contact us on privacy-concerns@picobelly.com
How long we store personal data for
Picobelly.com will not store your personal data for longer than is strictly necessary for the purposes for which your personal data were collected. We will only store your personal data for longer if we are required by law to do so. Picobelly.com erases most of your personal data 2 years after you placed your order. We use this 2-year term for administrative purposes and to be able to deal with possible questions and complaints about your order, either from you or from providers. We store personal data that we use for reporting, analytical, and misuse prevention purposes for up to 20 years after you placed your order. We are unable to remove your personal data from backups. But when performing a restore from a backup, we will erase the personal data right away.
Third-party websites
Our website may include links to third-party websites. When accessing such third-party websites, bear in mind that each of these websites has its own privacy statement. Although Picobelly.com takes great care in selecting websites to link to, we cannot assume responsibility for the way in which they handle your personal data.
Personal data access, rectification, and erasure
You have the right to access all personal data we collect about you, as well as to request that we rectify or erase your personal data. If you feel that we are processing your personal data without a valid legal basis or that we are processing personal data that are not relevant for our selection process, please contact us. You can contact privacy-concerns@picobelly.com
Tips, questions, and complaints
If you have any other questions or complaints about the processing of your personal data, we will be happy to talk to you. And we would also like to hear from you if you have tips or suggestions on how to improve our privacy policy.
Security
Picobelly.com takes personal data protection very seriously and we therefore take appropriate measures to protect your personal data against misuse, loss, unauthorised access, unwanted disclosure, and unauthorised alteration. If you feel that your personal data are not adequately protected or there are indications of misuse, please contact us on: security-concerns@picobelly.
Data Protection Authority
Besides the option of lodging a complaint with us, you have the right to lodge a complaint with the relevant supervisory authority for the protection of personal data. To do so, contact the supervisory authority directly.
Contact details
Email: info@picobelly.com